Refund Policy
Last updated: this document is a placeholder
Draft — Not legally binding
This page is a placeholder. The final Refund Policy will be reviewed by a qualified professional before public launch. Do not rely on this as a contractual commitment.
Current Phase (Direct Payments)
In the current phase of TutorMeet, fees are paid directly between parents and tutors. TutorMeet does not currently process payments on behalf of either party, and therefore cannot issue refunds for tuition fees paid directly to tutors.
If you have a payment dispute with a tutor, please contact our support team who will attempt to facilitate a resolution.
Platform Fees
When TutorMeet introduces platform-processed payments, this policy will be updated to include specific refund conditions. Planned terms include:
- Full refund if a demo class does not take place due to the tutor's failure to attend
- Pro-rated refund for sessions not delivered within a prepaid period
- No refund for completed sessions
How to Request a Refund
To raise a payment dispute or refund request, contact us at support@tutormeet.in with your requirement ID and details of the payment.
Contact
For payment disputes: support@tutormeet.in